retailCRM

Specialized CRM-system for E-commerce. The system allows to automatize sales and customer service processes, and also provides analytics for complex company business estimation. Main capabilities on order processing and fulfillment: Order allocation among managers Order complecting and product movement control API for external storage system integration SMS and email distribution API for integration with delivery services and postamats Postal matter tracking The system makes search-behavioral customer analysis for organization of work with customer base and marketing campaigns performing, offers RFM customer segmentation and also creates triggers and events on customers for communication personalization. Ecommerce analytics includes: key e-commerce indicators, “ABC/XYZ product base analysis” module, “Returns and Rejects analytics” module, extended purchase funnel, order registration methods analytics.
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