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HelpDesk

HelpDesk

by Text, Inc.
Add a HelpDesk contact form to your website and handle 10x more support cases with 60% quicker response times. Use automations and AI tools to write, summarize, and manage support.
  • Free
Demo
    Compatible: 5.4.1.x - 5.5.1.x
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Author: Text, Inc.
Contact vendor support@text.com
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Integrate HelpDesk with X-Cart to centralize and streamline your customer support operations. HelpDesk is a ticketing system that consolidates support requests from email, web forms, and other channels into one easy-to-manage platform.

Customer inquiries are automatically organized into tickets that you can assign, prioritize, track, and resolve from a single interface. Powerful automation and AI features reduce manual work, helping your team deliver faster and more consistent support.

With HelpDesk, you can:

  • Automate ticket creation, assignment, and prioritization to save time on repetitive tasks.
  • Use AI-powered features to summarize tickets, adjust message tone, detect languages, and suggest tags.
  • Create dedicated teams for specific languages, locations, or skill sets to provide specialized support.
  • Track and analyze team performance through detailed reports on ticket volume, response times, and customer satisfaction.
  • Ensure data security with GDPR compliance, encryption, and role-based access controls.
  • Integrate with popular apps like LiveChat, ChatBot, HubSpot, and Salesforce.

Try HelpDesk free for 14 days — no credit card required.

Refer to the HelpDesk handbook if you want to learn more about how to use HelpDesk.

HelpDesk comes with a 14-day free trial. No credit card, no commitments!

Follow these steps to integrate HelpDesk with your X-Cart:

  1. Log in to your X-Cart administration panel. Then, go to Design > Customization.
  2. Click the Customize storefront button.
  3. From there, create an empty template file in the section or subpage where you want to add your contact form (for example, in the footer section). Name it helpdesk and press "Enter."
  4. Copy the Publish on website installation code from your HelpDesk application, and paste it into the helpdesk template.
  5. All that is left is to click "Save."

And you’re good to go! Your HelpDesk contact form is now added to your X-Cart store.

Important! If you already use LiveChat integrated with HelpDesk, follow the LiveChat on your X-Cart store installation guide.

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