Intercom

Intercom

  • Free
    Compatible: 4.5.x - 5.3.x
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Author: Qualiteam
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Intercom provides you with a wide range of tools helping to support and keep in touch with visitors of your site. Intercom helps you to communicate with customers and to analyze user behaviour in different ways, which may prompt what changes need to be performed on your website.

Key features:

  • Three chat modes  - "Engage", "Respond" and "Educate" will never let your clients feel lost on your website.
  • Chat and email are the supported forms of communication
  • Intercom works anywhere -you can chat with people on your website, in your app and in social media.
  • Great variety of message types including in-app messages, auto and manual messages will allow you to reach out to any customer.  
  • Behaviour as a trigger - Targeted messages and notifications based on user behaviour will help your customers not to lose track of what is going on on your website.
  • Knowledge base will give your clients an opportunity to educate themselves.
  • Content optimisation tool. Article reactions, feedback, failed searches options will enable you to edit the content of your knowledge base.
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