Zendesk Connect

Zendesk Connect provides your customers with a variety of channels to communicate with your team.

You can leverage Zendesk support history to deliver personalised responses on the most suitable channel.

Zendesk Connect gives you an ability to offer your clients help before they contact you by sending real time messages across any channel: email, website, mobile, push or SMS. Emails can be customised according to your needs with the help of drag-and-drop editor.

It is easy to detect which messages and channels work best for each customer and then apply the results for further personalisation. A/B testing tools will help you identify the winning variations.