Order messages

Order messages

  • Available in Business, Multivendor, Ultimate editions
    Compatible: 5.2.0.x - 5.3.4.x
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Author: X-Cart team
Installations: 2830
Rating:
(2)
Score: 5.0 (votes: 2)
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Order messages
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Give your customers a strong feeling of accurate customer care, offering them an easy and convenient way to reach you and vendors selling in your store. The module allows both a customer and a seller to start conversation related to the order right on the order details page, and well-thought notification system won’t leave any message unread.

 

Key features

  • Enhanced customer experience

    Save your customers from the necessity to search for contact info or filling in contact forms. With this module they can get in touch with you or the vendor of an ordered item in one click directly from the order details page. In “Warehouse mode” if both communication with the store administrator and vendors is enabled, a customer can choose whom he wants to communicate with.

  • Disputes available for better control over conflict cases

    In case a customer is not satisfied communicating with a vendor, he can open a dispute to get in touch with the store administrator. Also, a dispute can be opened by a store administrator to cut into communication between a vendor and a customer and get notifications for this conversation.

  • Fully compatible with multi-vendor modes

    In “Vendors as separate shops” mode vendors communicate with customers themselves and get only the messages related to their orders.
    In “Warehouse” mode it’s a store administrator who handles communication with customers by default, however communication with vendors can also be enabled.

  • Excellent notification system to guarantee well-timed responses

    When a customer gets a new message from a seller, there appears a special icon in the header in customer area. Vendors and Store Administrator get notifications about new messages in the notification menu. Besides that, all messages are duplicated by e-mail.

  • Easy search for orders with messages

    Additional filtering option is added to the Orders list section and allows a store administrator and vendor to get a list of orders With any messages or With unread messages.

Average rating:
(2)
Score: 5.0 (votes: 2)
Please to add review
  • Kevin M
    Sep 12, 2016, 08:50
    Another time saving module, customers can send you a message about a specific order and it's easy to lookup and answer their questions without having to deal with email.