With the transition from the Google search console I received the following error message regarding the structured data of my website https://jimmeijer.pt
"missing product ID (optional)"
I wrote an e-mail to CFL Systems about this. She told me that it was not a problem because it is optional. But as an SEO expert, I know that Google will value your website extra if you have 100% correct.
This also written to CFL Systems, within an hour they have solved the problem! Great, thank you very much for the effort.
I also had this problem with a module from X-cart "Rich Google search results" from Qualiteam. I have also presented the problem. Then I got the same answer as from CFL Systems.
They also refer me to 'Buy products / services' in HelpDesk.
"We have received your assistance request for the https://jimmeijer.pt store, but since it will be processed within the preliminary support service, one business day, time-frame and issue resolving are not guaranteed."
I have the X-cart license Business. So you just have to wait until you get help and you do not know when!
CFL Systems have helped me 3 times now. A solution to the problem within a day and even within 1 hour.