I am giving one star to this company because there is no option for a zero star.
I contacted this company after reading raving reviews about the quality of their support and level of professionalism but I experienced exactly the opposite.
Specifically, I engaged them to help with store set-up and customization of the shipping and look and feel (Theme) in August 2017. As at this time of writing this reviews, The shipping is still outstanding and the banner system is still a mess.
They never agree to pick my calls and would rather send me whats-app chats. Its a back and forth that had no end.
I hardly write any kind of reviews but it is a moral on me to help someone out there by telling the truth.
Please if you don't want to end up regretting buying your x-cart license, then you must run from contacting this company for support.
The above is my very sincere and humble advice