This review is about the character and dedication Xcart has demonstrated as a trusted server hosting company and ecommerce partner. They have earned my respect and trust like a good neighbor, trusted friend or cherished family member. This is a very sincere recommendation after a 10year history working with xcart who has become a valued part of our business.
Over the years xcart has challenged me to articulate my needs to them and I have challenged them to be patient with my lack of experience. Fast forward about 9 years to May of 2016 when my servers failed at one of their competitors hosting companies where my websites were hosted. It was a nightmare of epic proportion as my hosting company was so incompetent and insensitive while my business was hanging in the balance of destruction. They would not even take a phone call and everything had to be communicated through a painful slow not response ticket procedure. Turned out the back-up server we had paid for were not even functioning.
My trusted long-time local developer and xcart immediately started discussing options how to recover and quickly move our sites over to xcarts Enterprise Servers. Xcart took our calls and skypes at all hours of the day and on the weekends. There was a very small window when the servers were up and xcart and my developer grabbed what was needed. They absolutely earned our business and went over and above to achieve what I would say was nearly not possible.
The value and expertise xcart delivers with the Enterprise Server is outstanding. It is the best piece of mind and insurance I have ever invested in. The staff of xcart may be physically thousands of miles away but they have demonstrated some of the best communication and reliability I have ever experienced.